Connecticut is home to some iconic brands doing powerful work in user and customer experience. On CTX Podcast, Katie Lukas showcases some of the local leaders in UX and CX who are forging strong customer-focused experiences in a variety of industries.

We discuss these companies’ investments in becoming customer-centric, current initiatives, and what it’s like doing this work in Connecticut, touching on human-centered design, design thinking, and the human need for unconditional love.

Upcoming episodes include practioners from the CT UXPA, LEGO, Travelers, UConn Health, Nassau Re, and Infosys.

Current Episode

Ken Krasnow

Ken Krasnow from Henkel visits to talk about some of the remarkable changes he and his team have been able to effect, including deep organizational change in service of becoming more customer-centric.

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