Connecticut is home to some iconic brands doing powerful work in user and customer experience. On CTX Podcast, Katie Lukas showcases some of the local leaders in UX and CX who are forging strong customer-focused experiences in a variety of industries.
We discuss these companies’ investments in becoming customer-centric, current initiatives, and what it’s like doing this work in Connecticut, touching on human-centered design, design thinking, and the human need for unconditional love.
Upcoming episodes include practioners from the CT UXPA, LEGO, Travelers, UConn Health, Nassau Re, and Infosys.
Current Episode
Listen to Chris Hummel of United Rentals talk about how customer experience grows from employee experience and what he means by “digital in the dirt.”
Full Episode PagePast Episodes
Ken Krasnow from Henkel visits to talk about some of the remarkable changes he and his team have been able to effect, including deep organizational change in service of becoming more customer-centric.
Chris Hyers, the Chief Communications Officer of UConn Health, talks about why it’s an honor to be able to serve patients – and why he feels privileged to do so at UConn Health.
Happy Hot Tea Month!
Cindi Bigelow, President & CEO, is the powerhouse behind Bigelow Tea — listen as we discuss why relentless focus on making everyday moments exceptional, constant vigilance and attention to trends and conversations, and a sincere willingness to listen to the customer have created an amazing brand that customers truly love. (January 2019)
The Infosys Global Head of Digital Strategy & Innovation – Insurance and Financial Services wins our prize for most massive title, and this 40-minute episode looks at design thinking, UX, and CX at equally massive scale.
The President of the CT UXPA talks about their current projects, how they’re tuning in to the Connecticut economic development team, and why Eileen is so excited about the future of Hartford for UX professionals.
Meet the CMO of Nassau Re – housed in the iconic Boat Building in downtown Hartford – as he talks about what it takes to run a small, customer-centric, startup-shaped team inside a big insurance company.