Reports to: Director, Experience Strategy
The central core of this role is synthesis, in a very grounded and practical sense. Since we are an agency, working with clients on projects with specific timelines, our CX practitioners must come to the role with a broad toolset of methods, be able to meet a client challenge by helping to define the problem, perform qualitative and quantitative research, employ design methods to help develop a solution, and collaborate with the team members and the client stakeholders to design a solution. We operate as a collaborative team, so at no point is the above the sole responsibility of this candidate, but the Experience Strategist will be an important member of the team taking on these job components.
This part of Cronin’s practice has been growing, and as such we are seeking a candidate with experience working with an in-house team or with an agency to help to strategize, design, develop, and visualize CX artifacts and solutions, and who will be able to hit the ground running in some of the areas we describe here as well as to grow the role over time. Deep curiosity and desire to learn about our client business sectors and markets, about new methods, tactics, and techniques, and to develop operationalized CX processes are necessary in this role.
The Experience Strategist will be expected to work with and present to clients, to be collaborative and work closely with our Brand, Analytics, Technology, and Creative teams, to be empathetic to the needs of customers and users, and to have familiarity with core CX concepts and models. Visual, oral, and written communication skills are vital to this role.
5+ years of relevant work experience (more is a plus) in customer experience work including the following:
**This is an exempt position.
Off Leash Studios is an agile team of directors, editors, producers, animators, photographers and artists who work with brands, production partners and agencies big and small to craft visual content that engages the audience, moves consumers, and demands action.
Using proven talent and consistent conceptual thinking, this art director/designer must communicate the client’s or product’s message in a uniquely fresh, memorable, and persuasive way. A versatile conceptual visual thinker who can create online video and broadcast content consistent with the agreed-upon strategy and tone. Able to create storyboards and present work both internally to team members and client facing. Plays well with others. Ability to work on-site and remotely.
BACKGROUND/SKILLS
Off Leash Studios is an agile team of directors, editors, producers, animators, photographers and artists who work with brands, production partners and agencies big and small to craft visual content that engages the audience, moves consumers, and demands action.
Must be able to create and collaborate to develop consumer campaign concepts for online video and broadcast TV that adhere to a specific strategy and tone. Write copy that’s emotional and inspires action in a concise, clear, creative way with an ability to think visually. A conceptual thinker that may be called upon to present the work both internally to team members and externally to clients. Able to work well with other members of the team including creative directors, art directors, producers, editors and project managers. Ability to work on-site and remotely.
BACKGROUND/SKILLS
We offer internship opportunities in the following departments:
Interning provides:
You must:
This is an exempt position. Apply below and be sure to let us know what department you are interested in.